Job Description
Immediate Opening for Customer Service Superstar!
Join MetroConnect Solutions' award-winning team in Los Angeles! We're urgently hiring a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This is your chance to make an immediate impact while advancing your career in a dynamic, supportive environment.
What We Offer:
- Comprehensive benefits package (health, dental, vision)
- Performance-based quarterly bonuses
- Clear career advancement pathways
- Modern downtown LA office with flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document all interactions in Salesforce CRM with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Proactively identify process improvement opportunities
- Maintain 95% customer satisfaction score metrics
- Train new team members on company protocols
- Support weekend on-call rotation (1x/month)
Qualifications
- 3+ years of customer service experience in high-volume environment
- Proficiency with Salesforce and Zendesk platforms
- Exceptional conflict resolution and de-escalation skills
- Ability to type 45+ WPM with 98% accuracy
- Spanish language proficiency required
- Experience with B2B SaaS products preferred
- Valid California driver's license for occasional client visits