Job Description
Start your career today! We're urgently hiring for a Full-Time Customer Service Lead position in Las Vegas, NV. This is an immediate-start opportunity offering competitive pay and career growth within Nevada's thriving hospitality industry.
Join our dynamic team at Nevada Hospitality Group, where we prioritize exceptional guest experiences and employee development. As a Customer Service Lead, you'll be the face of our premium resort brand, ensuring every interaction exceeds expectations. This role requires immediate availability and offers comprehensive benefits including health insurance, paid time off, and advancement opportunities.
Responsibilities
- Manage daily customer service operations and train team members on best practices
- Resolve complex guest inquiries and complaints with professionalism and empathy
- Monitor team performance metrics and implement improvement strategies
- Collaborate with hotel departments to ensure seamless guest experiences
- Maintain accurate documentation of customer interactions and resolutions
- Conduct daily briefings and performance evaluations for service staff
- Uphold brand standards and service excellence across all guest touchpoints
Qualifications
- Minimum 2 years of customer service or hospitality leadership experience
- Strong conflict resolution and interpersonal communication skills
- Ability to work flexible shifts, including nights, weekends, and holidays
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Nevada driver's license required
- Immediate availability to start within 48 hours of offer