Job Description
Immediate opportunity in Albuquerque! Southwest Solutions Group is urgently hiring Customer Service Representatives to join our growing team. We offer competitive pay, comprehensive benefits, and a supportive work environment. If you're passionate about helping others and thrive in a fast-paced setting, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly performance metrics
- Collaborate with support team for complex cases
- Maintain detailed knowledge of company products/services
- Provide exceptional customer experience at all touchpoints
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to multitask in high-pressure situations
- Spanish bilingual candidates strongly encouraged
- Flexible availability including weekends/holidays