Job Description
Join our dynamic team in Jacksonville, FL! We're urgently hiring for a Customer Service Representative position with immediate walk-in interviews available. This is your chance to launch or accelerate your career with a leading company offering competitive benefits and growth opportunities.
As a Customer Service Representative, you'll be the face of our brand, delivering exceptional support to our diverse client base. We provide comprehensive training and a supportive work environment designed for success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience processes
- Meet or exceed performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and patience
- Ability to work flexible hours including weekends
- Positive attitude and team-oriented mindset
- Valid driver's license and reliable transportation