Job Description
Join our dynamic team in Mesa, AZ immediately! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and career growth in a fast-paced environment. Start your new career today with our supportive team dedicated to excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or BPO
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Authorized to work in the US without sponsorship