Job Description
Are you ready to jumpstart your career in Oklahoma City? TechCorp Industries is urgently seeking a dynamic Customer Service Representative to join our award-winning team. We're offering immediate interviews for motivated individuals who thrive in fast-paced environments and deliver exceptional customer experiences.
As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with precision and building lasting relationships. Enjoy competitive compensation, comprehensive benefits, and a modern workspace designed for growth.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to enhance customer value
- Maintain product knowledge through continuous training
- Support team initiatives to improve service metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Proficiency with Zendesk/Salesforce or similar platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset
- Available for flexible shifts including weekends