Job Description
Start your career today with MetroCare Solutions! We're urgently hiring passionate Customer Service Representatives in Indianapolis to join our dynamic team. This is your chance to make an immediate impact while enjoying competitive pay, flexible scheduling, and growth opportunities.
Join a company that values your contribution and offers a supportive, fast-paced environment. No experience? No problem! We provide comprehensive training to ensure your success. Apply now and begin your new career journey in as little as 48 hours!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service disruptions efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics including call volume and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Customer service experience preferred but not mandatory
- Must pass background check and drug screening