Job Description
Immediate opportunity for energetic Customer Service Representatives in Virginia Beach! Join our dynamic team at Coastal Connect Solutions where we're expanding rapidly and offering walk-in interviews for qualified candidates. No appointment needed – just bring your resume and professional attitude. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth. This is your chance to launch or advance your career in a thriving coastal city with endless professional development opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics for call quality and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM systems
- Ability to work flexible hours including weekends
- Positive attitude and team-oriented mindset
- Must be authorized to work in the US