Job Description
Immediate openings in Virginia Beach! We're urgently hiring for Customer Service Representatives with walk-in interviews available. Join our dynamic team to deliver exceptional client experiences while advancing your career in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution time
- Proactively identify upsell opportunities
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Basic problem-solving and conflict resolution abilities
- Positive attitude and team-oriented mindset