Job Description
Join our dynamic team at Premier Solutions Group! We're urgently hiring motivated Customer Service Representatives for our Richmond, VA location. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Walk-in interviews welcome – no appointment needed!
Why You'll Love Working With Us:
- Immediate start dates available
- Comprehensive health & retirement benefits
- Clear career advancement pathways
- Modern, collaborative workspace
Don't miss this opportunity to launch or accelerate your career with a company that values your contribution!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM tools and established protocols
- Document all interactions accurately in Salesforce and internal systems
- Collaborate with cross-functional teams to resolve escalated matters
- Meet/exceed performance metrics including CSAT and resolution targets
- Maintain deep product knowledge to provide accurate solutions
- Proactively identify process improvement opportunities
Qualifications
- Minimum 2 years of customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings/weekends as needed (rotating schedule)
- High school diploma or equivalent; college degree preferred