Job Description
Join our dynamic team at Global Connect Solutions for an immediate full-time opportunity! We're urgently seeking motivated Customer Service Representatives to join our Las Vegas headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with rapid onboarding. Perfect for candidates ready to start immediately and contribute to our award-winning service team.
Why Join Us?
- Start immediately – no waiting period!
- Competitive salary plus performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for career advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with CRM software and MS Office Suite
- Positive attitude and team player mentality
- Must be available to start within 48 hours
- Background check and drug screen required