Job Description
Immediate Opening! Walk-in Interviews Available! Omaha Community Services is urgently hiring motivated Customer Service Representatives to join our dynamic team. If you're passionate about helping others and thrive in a fast-paced environment, this is your chance to launch or advance your career with us.
No appointment needed! Visit our Omaha office Monday-Friday, 9 AM - 4 PM to meet hiring managers directly. We offer competitive pay, comprehensive benefits, and growth opportunities. Don't miss this opportunity to become part of a company that values your contributions!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with team members to ensure seamless service delivery across all channels
- Meet performance metrics for response time and resolution quality
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities for process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience or relevant training
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask and prioritize in a high-volume environment
- Strong problem-solving skills with a customer-first mindset
- Must be available to work flexible hours including evenings/weekends as needed