Job Description
Join our dynamic team in San Jose, CA! We're urgently hiring motivated individuals for immediate local opportunities.
At TechSolutions Inc., we value community-driven talent and offer competitive compensation, flexible scheduling, and career advancement. Our San Jose headquarters fosters innovation while maintaining a supportive workplace culture. This urgent opening is perfect for local job seekers seeking stability and growth.
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve technical issues using CRM systems and troubleshooting protocols
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Maintain detailed documentation of interactions and case resolutions
- Meet/exceed performance metrics for call volume and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written/verbal communication skills in English
- Ability to multitask in fast-paced environments
- Valid CA driver's license (if field visits required)
- Flexibility for weekend/evening shifts