Job Description
Join Coastal Solutions Group, a leading provider of customer experience solutions in Virginia Beach! We're urgently seeking motivated individuals to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Walk-in interviews are held daily – no appointment needed! Start your rewarding career today.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, returns, and service requests accurately
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call handling and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends/holidays