Job Description
Join our award-winning team at Pacific Coast Solutions as a Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional experiences to our San Diego clients. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Immediate start available for qualified candidates. Apply today to become part of our innovative customer service revolution!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with sales and support teams to ensure seamless customer journeys
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills with fluency in English and Spanish
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- Valid California driver's license (occasional field visits required)