Job Description
Immediate Opening! Join our dynamic team in Boston through walk-in interviews! NexGen Solutions Inc. is urgently seeking motivated Customer Service Representatives to deliver exceptional client experiences. This is your chance to secure a permanent position with competitive benefits and growth opportunities. No appointments necessary—walk in today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment transactions accurately
- Collaborate with sales team to upsell products and services
- Maintain detailed records in CRM systems and document interactions
- Adhere to company policies and regulatory compliance standards
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service or call center experience
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of retail or tech industries
- Availability for evening/weekend shifts as needed