Job Description
Join our award-winning team in Denver! We're urgently hiring Customer Service Representatives for immediate start positions with walk-in interviews available. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities.
At Metro Solutions Group, we pride ourselves on fostering a dynamic, inclusive workplace where your talent thrives. As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy while contributing to our mission of excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional service standards
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer service processes
- Meet/exceed daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and adapt quickly to changing priorities
- Strong time management with focus on meeting SLAs
- Positive attitude and resilience under pressure