Job Description
Join Coastal Innovations Inc. immediately! We're urgently seeking motivated Customer Service Specialists for our Virginia Beach headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Walk-in interviews held daily! No appointment needed – bring your resume and passion for helping customers. Start your career with a company that values growth and community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with sales and support teams for seamless service
- Meet/exceed performance metrics (CSAT, resolution rates)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with MS Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Positive attitude and strong work ethic
- Availability to work flexible shifts including weekends