Job Description
We are actively seeking a dedicated Customer Service Specialist to join our growing team in Indianapolis, Indiana. This is a local hire opportunity with immediate availability for the right candidate.
As a vital link between our company and our clients, you will resolve inquiries, provide technical support, and ensure an exceptional customer experience. We offer a modern work environment and opportunities for rapid career advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex technical issues and troubleshoot problems efficiently.
- Build rapport with clients and provide accurate product information.
- Document all interactions and transactions accurately within our CRM system.
- Collaborate with the sales and technical teams to improve service delivery.
- Identify and escalate trends in customer feedback to management.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- Must be available to start immediately.