Job Description
Are you looking for a stable career in Kansas City, MO?
Global Tech Solutions is currently hiring for a Customer Support Specialist role. We are hosting walk-in interviews for qualified candidates looking to start immediately. Join our dynamic team and enjoy a full-time position with competitive benefits.
We are seeking friendly, tech-savvy individuals who are eager to help our clients. Whether you are an experienced professional or a recent graduate, we value dedication and communication skills above all else.
Why Apply?
- Competitive Pay ($50k - $75k)
- Walk-in Interviews Available (No Appointment Needed)
- Comprehensive Health Benefits
- Career Growth Opportunities
- Modern Office Environment
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat.
- Assist customers with product inquiries, troubleshooting, and technical support.
- Document all customer interactions and issues in the CRM system accurately.
- Resolve escalated tickets efficiently within SLA guidelines.
- Collaborate with the sales and engineering teams to ensure customer satisfaction.
- Maintain a clean and organized workspace, adhering to company policies.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service or technical support is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work full-time hours, including weekends if required.