Job Description
Immediate Opening for Customer Service Specialist in New York, NY! Join our dynamic team at Metro Solutions Inc., where we're revolutionizing client experiences through exceptional service. We're conducting walk-in interviews for motivated individuals ready to make an immediate impact. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced corporate environment.
Located in the iconic Empire State Building, you'll work alongside industry leaders while contributing to our mission of delivering world-class support. Don't miss this urgent opportunity to advance your career in one of New York's most vibrant sectors.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet or exceed key performance metrics (CSAT, resolution rate)
- Contribute to process improvements for enhanced service delivery
- Maintain deep product knowledge across service offerings
Qualifications
- Minimum 2 years of customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Associate degree or equivalent professional certification
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- NYC residency preferred for walk-in interviews