Job Description
Join our dynamic team at Global Tech Solutions! We're urgently seeking motivated Customer Service Specialists for our New York headquarters. No appointments needed – walk in for immediate consideration! Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of Manhattan.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process optimization initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to thrive in fast-paced, high-pressure environments
- Technical aptitude with quick learning abilities
- High school diploma or equivalent; bachelor's preferred