Job Description
Looking for jobs near me in San Antonio, Texas? We are currently urgently hiring Customer Support Specialists to join our dynamic team. This is a high-growth opportunity where you can make an immediate impact and start your career with us right away.
We are seeking dedicated individuals who are ready to work in a supportive environment. If you are looking for urgent hiring jobs that offer stability and growth, this is the perfect role for you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex technical issues and troubleshoot customer problems effectively.
- Maintain accurate records of all interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to improve service processes and product knowledge.
- Meet daily KPI targets regarding call resolution and customer satisfaction scores.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work under pressure in a fast-paced environment.
- Reliable transportation and willingness to work various shifts, including weekends.