Job Description
Join our dynamic team at TechFlow Solutions Inc. in Mesa, AZ! We're urgently seeking a motivated Tech Support Specialist to join our growing IT department. This is your chance to launch your career immediately in a fast-paced environment where your skills make an impact. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values innovation and professional growth. Don't miss this urgent opportunity to start working right away!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage Active Directory and network infrastructure
- Document IT processes and maintain knowledge base
- Collaborate with cross-functional teams on system upgrades
- Ensure compliance with security protocols
- Train end-users on new technologies
Qualifications
- 2+ years in IT support/helpdesk role
- CompTIA A+/Network+ certification required
- Proficiency in Windows Server administration
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours for on-call rotations
- Bachelor's degree in Computer Science or related field
- Valid Arizona driver's license for occasional site visits