Job Description
Are you ready to accelerate your career with a dynamic, forward-thinking organization? Apex Digital Solutions is currently expanding our team and is urgently seeking a skilled IT Support Specialist to join our elite group of professionals in Colorado Springs, CO.
We are looking for a proactive problem-solver who thrives in a fast-paced environment and is eager to deliver exceptional technical support to our diverse clientele. If you are ready to start immediately and make a tangible impact, we want to hear from you today.
Why Join Apex Digital Solutions?
- Immediate Start: Onboarding begins as soon as the background check is cleared.
- Competitive Compensation: Base salary ranging from $60,000 to $80,000 depending on experience.
- Modern Tools: Work with the latest hardware and cloud technologies.
- Growth Opportunities: Clear pathways for career advancement within the organization.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues with a focus on speed and accuracy.
- Manage user account provisioning, permissions, and security access within Active Directory.
- Maintain accurate and up-to-date documentation for all technical incidents and resolutions in the ticketing system.
- Collaborate with the engineering team to implement new software deployments and patches.
- Perform routine system maintenance and hardware upgrades to ensure optimal performance.
- Act as a technical resource for junior staff and provide guidance on complex troubleshooting scenarios.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1-3 years of hands-on experience in a Help Desk or IT Support role.
- Strong working knowledge of Microsoft Windows 10/11, Office 365, and Linux environments.
- Familiarity with network protocols, VPN configurations, and basic firewall management.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple incoming tickets and manage time effectively in a high-volume environment.