Job Description
Join our dynamic team at Houston Tech Solutions Inc. as we urgently expand our IT support division in the Greater Houston area. We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base. This is a high-impact role offering immediate start and competitive benefits package. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you!
Why Work With Us?
- Immediate start date with flexible scheduling options
- Comprehensive health, dental, and vision insurance
- Professional development stipend and certifications
- Collaborative work culture with advancement opportunities
Responsibilities
- Provide on-site and remote technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/Linux systems
- Manage network infrastructure including routers, switches, and firewalls
- Document IT processes and maintain accurate asset inventory
- Train end-users on cybersecurity best practices
- Collaborate with cross-functional teams on IT projects
- Respond to emergency system outages within SLA requirements
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent troubleshooting skills for both hardware and software
- Valid Texas driver's license for occasional client site visits