Job Description
Join our dynamic team in Mesa, AZ! We're urgently hiring for an IT Support Specialist to deliver exceptional technical solutions to our growing client base. This is your chance to make an immediate impact in a fast-paced environment where innovation meets urgency.
As a key member of our IT department, you'll be the go-to expert for resolving complex technical challenges, ensuring seamless system operations, and driving digital transformation. We offer competitive compensation, comprehensive benefits, and a collaborative culture that values your expertise. Don't miss this opportunity to advance your career in one of Arizona's most vibrant tech hubs!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve critical system outages with SLA-driven urgency
- Implement and maintain cybersecurity protocols across company infrastructure
- Collaborate with cross-functional teams to optimize IT workflows
- Document technical procedures and create user training materials
- Manage vendor relationships and coordinate technology deployments
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA Network+ or equivalent certification required
- Expertise in cloud platforms (AWS/Azure) and virtualization technologies
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent communication skills for both technical and non-technical audiences
- Valid Arizona driver's license for occasional on-site visits