Job Description
Are you ready to advance your career with Apex Digital Solutions? We are currently looking for a Technical Support Specialist to join our team in Minneapolis, MN. This is an urgent hire position offering an immediate start for a dedicated professional.
We are a fast-growing technology firm committed to excellence. In this role, you will be the first line of defense for our internal and external clients, ensuring seamless technology operations. If you are passionate about technology and eager to solve complex problems, this is the perfect opportunity for you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Install, configure, and maintain operating systems (Windows, macOS) and office applications.
- Troubleshoot and resolve local area network (LAN) and wireless connectivity problems.
- Manage user accounts, permissions, and security access within the Active Directory environment.
- Respond to help desk tickets and user inquiries via phone and email with a focus on customer satisfaction.
- Collaborate with the IT team to implement system upgrades, patches, and security protocols.
- Document technical procedures and maintain an accurate inventory of IT assets.
Qualifications
- Minimum of 2-3 years of professional experience in IT support or a related field.
- Strong working knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic routing.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- CompTIA A+ or Network+ certification is highly preferred.