Job Description
Immediate opening for a Tech Support Specialist in Oklahoma City! Join our dynamic team at InnovateTech Solutions, where we're revolutionizing digital experiences. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. This urgent position offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. If you thrive in fast-paced environments and excel at troubleshooting complex IT challenges, apply now to join our winning team!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve escalated IT issues via phone, email, and remote access
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with cross-functional teams to implement system improvements
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
- Manage inventory of IT assets and procurement requests
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex systems
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties