Job Description
We are seeking a Technical Support Specialist to join our high-performing team in Colorado Springs. This is an urgent opportunity for a motivated professional ready to start immediately. We are looking for someone who thrives in a dynamic environment and is passionate about solving complex technical challenges.
As a key member of our IT department, you will be responsible for ensuring our internal systems run smoothly and providing exceptional service to our employees. If you have a knack for technology and a customer-first mindset, we want you on our team.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and troubleshoot problems, resolving them quickly to minimize downtime.
- Manage and maintain IT asset inventory and license tracking systems.
- Configure and deploy new workstations and peripherals for incoming employees.
- Collaborate with the network engineering team to implement security patches and updates.
- Maintain accurate documentation of all support tickets and resolutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience with helpdesk software (e.g., Zendesk, Jira Service Management) is a plus.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical concepts clearly to non-technical users.
- Willingness to work flexible hours and handle urgent support requests.