Job Description
We are currently seeking a dynamic and skilled Technical Support Specialist to join our team in the Baltimore and Pennsylvania area. This is an urgent hire opportunity with immediate start availability. If you are passionate about technology and customer service, we want to hear from you.
Why Join Us?
- Immediate Start Dates Available
- Competitive Salary & Benefits Package
- Work in a Collaborative Environment
- Opportunity for Career Growth
Our clients are looking for reliable professionals who can hit the ground running. Don't miss this chance to advance your career with a leading industry player.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues efficiently and accurately.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with the IT team to escalate complex issues and ensure timely resolution.
- Maintain a professional demeanor while assisting customers with complex technical problems.
- Assist in the setup and configuration of new hardware and software deployments.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in Computer Science or related field preferred.
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Willingness to travel to client sites in the Baltimore and Pennsylvania region.