Job Description
Join the Elite Night Shift Team in Jacksonville, FL
Are you a problem-solver who thrives in a quiet, focused environment? We are seeking a highly skilled Night Shift IT Support Specialist to join our growing technology department. If you are looking for a stable, high-impact role with premium shift differentials and modern infrastructure, this is your opportunity.
As part of our 24/7 operations, you will play a critical role in maintaining system integrity, troubleshooting complex hardware and software issues, and ensuring business continuity during off-hours. We offer a competitive benefits package, flexible scheduling, and a culture that values your expertise.
Why Join Us?
- Premium Pay: Earn an additional $2.00 - $3.00 per hour for night shift availability.
- Modern Tech Stack: Work with the latest cloud technologies, virtualization, and security tools.
- Work-Life Balance: Enjoy a predictable night schedule that allows you to reclaim your days.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support for end-users via remote tools and on-site visits.
- Monitor and troubleshoot network infrastructure, server health, and security alerts during the night shift.
- Manage and resolve complex hardware, software, and peripheral device issues efficiently.
- Perform routine system backups, patch management, and maintenance tasks to prevent downtime.
- Document all incidents, resolutions, and technical procedures in our ticketing system (ServiceNow/Jira).
- Collaborate with the Day Shift team to hand over critical issues and ensure seamless service transitions.
Qualifications:
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 2-3 years of experience in IT Help Desk, Desktop Support, or System Administration.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic Linux administration.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
Responsibilities
- Provide Tier 2 and Tier 3 technical support for end-users via remote tools and on-site visits.
- Monitor and troubleshoot network infrastructure, server health, and security alerts during the night shift.
- Manage and resolve complex hardware, software, and peripheral device issues efficiently.
- Perform routine system backups, patch management, and maintenance tasks to prevent downtime.
- Document all incidents, resolutions, and technical procedures in our ticketing system.
- Collaborate with the Day Shift team to ensure seamless service transitions.
Qualifications
- High school diploma or GED required; Associate’s degree in IT preferred.
- Minimum of 2-3 years of experience in IT Help Desk or Desktop Support.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic Linux administration.
- Excellent problem-solving skills and ability to work independently.
- Must be available to work rotating night shifts.