Job Description
We're urgently seeking a Tech Support Specialist to join our dynamic team in Mesa, AZ! This is your chance to start immediately with a forward-thinking company offering competitive benefits and rapid career growth. If you're passionate about problem-solving and ready to make an immediate impact, apply now!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install and configure workstations and peripherals
- Document troubleshooting procedures and solutions
- Collaborate with IT team on system upgrades
- Train users on new technologies
- Monitor system performance and security protocols
Qualifications
- 2+ years of IT support experience
- CompTIA A+ certification required
- Proficiency in Windows/macOS environments
- Strong network troubleshooting skills
- Excellent customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours