Job Description
Are you looking for an urgent hiring opportunity in San Antonio? Global Talent Solutions is currently seeking a highly motivated Technical Support Specialist to join our rapidly growing team. We are committed to excellence and are looking for individuals who thrive in a fast-paced environment.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring seamless operations. If you are ready to advance your career with a company that values talent and dedication, we want to hear from you today.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Maintain accurate records of all support tickets and resolutions.
- Collaborate with cross-functional teams to improve service processes.
- Stay updated on the latest technology trends and internal systems.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office Suite and ticketing systems.
- Ability to work flexible hours, including weekends and holidays.