Job Description
Are you a technical problem-solver looking for a role where you can make an immediate impact?
ApexTech Solutions is seeking a highly motivated Technical Support Specialist to join our dynamic team in New York. We are a forward-thinking company dedicated to providing top-tier IT infrastructure and support services. We are currently looking for candidates who are ready to start immediately and thrive in a fast-paced, remote-friendly environment.
In this role, you will serve as the first line of defense for our clients, ensuring seamless technical operations and customer satisfaction. If you have a passion for technology and a knack for explaining complex concepts simply, we want to hear from you.
Why Join Us?
- Immediate Start: Start your career journey with us today.
- Competitive Compensation: Earn between $60k and $85k depending on experience.
- Flexible Work Environment: Hybrid and remote options available.
- Growth Opportunities: Clear path for advancement within the IT sector.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware, software, network, and printer issues for clients with a focus on rapid resolution.
- Customer Communication: Provide exceptional technical support via phone, email, and remote desktop tools, ensuring clear and professional communication.
- Ticket Management: Log, track, and manage technical support tickets using our CRM software (ServiceNow/Jira) to ensure SLA compliance.
- System Maintenance: Assist in the setup, configuration, and maintenance of computer systems, peripherals, and software applications.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures for future reference.
- Remote Support: Execute remote troubleshooting steps to assist users across the New York and Virginia regions.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Education: High school diploma or equivalent required; Associate’s degree in Information Technology or related field preferred.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with remote support tools (TeamViewer, AnyDesk).
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical problems efficiently under pressure.
- Communication: Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.
- Availability: Must be available to start immediately.