Job Description
Join our dynamic team at TechSolutions Inc., a leading provider of innovative IT solutions in Atlanta. We are urgently hiring for the position of IT Support Specialist to provide exceptional technical support to our clients. If you are passionate about technology and enjoy solving complex problems, this is the opportunity for you.
As an IT Support Specialist, you will be the first point of contact for our clients, ensuring their technical issues are resolved promptly and efficiently. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Responsibilities
- Provide technical support to clients via phone, email, and in-person walk-in interviews
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and networks
- Document all interactions and resolutions in the ticketing system
- Collaborate with team members to ensure seamless service delivery
- Stay updated with the latest technology trends and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Minimum of 2 years of experience in IT support
- Strong knowledge of Windows and Linux operating systems
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Certification such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) is a plus