Job Description
Immediate opening for IT Support Specialist in Atlanta, GA! Join our dynamic team at TechSolutions Global and become a vital part of our cutting-edge technology infrastructure. We're urgently seeking a skilled professional to deliver exceptional technical support and drive innovation in a fast-paced environment.
Why Apply Today? Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement. If you're ready to make an immediate impact in Atlanta's thriving tech scene, this is your moment!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve IT service tickets with 24-hour SLA commitment
- Deploy and maintain cybersecurity protocols across organizational systems
- Collaborate with cross-functional teams on infrastructure optimization projects
- Document technical procedures and create knowledge base articles
- Monitor system performance and proactively address potential issues
- Train employees on new technology implementations
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications required
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure)
- Proven experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Ability to work flexible hours including occasional on-call duties