Job Description
We're urgently hiring a skilled IT Support Specialist to join our dynamic team in Mesa, AZ! As a key player in our technology department, you'll be the go-to expert for resolving technical issues and ensuring seamless operations. If you're passionate about problem-solving and thrive in fast-paced environments, this is your opportunity to make an immediate impact. We offer competitive compensation, comprehensive benefits, and a collaborative culture where innovation thrives. Don't miss out on this urgent opening – apply today!
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Troubleshoot and resolve complex IT issues across multiple departments
- Document technical processes and maintain an updated knowledge base
- Implement cybersecurity protocols and ensure data protection compliance
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- Strong expertise in Windows/macOS, networking, and cloud services
- CompTIA A+/Network+ certification required
- Exceptional problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Ability to work independently and prioritize urgent requests