Job Description
Join our dynamic team immediately and become a critical part of Detroit's tech revolution! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to launch your career in one of America's most vibrant tech hubs with immediate onboarding and competitive compensation. Apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across diverse environments
- Implement and maintain cybersecurity protocols and best practices
- Collaborate with cross-functional teams to optimize system performance
- Document technical processes and create knowledge base articles
- Manage user accounts and access permissions securely
- Conduct system audits and recommend improvements
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and problem-solving abilities
- Ability to work flexible hours including weekends if needed
- Valid Michigan driver's license for occasional on-site visits