Job Description
Join Oakland's premier community service provider and make an immediate impact! We're urgently seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Oakland headquarters. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to grow your career while serving our vibrant local community. Perfect for motivated professionals ready to start immediately!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve customer issues efficiently while maintaining positive relationships
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to deliver seamless service experiences
- Identify and escalate complex issues to senior team members
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to work flexible hours including weekends if required
- Valid California driver's license (for occasional field visits)
- High school diploma or equivalent; college degree preferred