Job Description
Immediate Opening - No Waiting Period! Join our award-winning team in Virginia Beach and start your new career today. We're seeking a dedicated Customer Service Representative to join our dynamic support team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to grow professionally while serving our diverse client base.
At Coastal Solutions Group, we pride ourselves on fostering a culture of excellence and innovation. As a rapidly expanding company, we offer clear career progression paths and ongoing training to ensure your success. Our Virginia Beach office features modern amenities and a collaborative atmosphere where your contributions are valued.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently and document interactions accurately in CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Meet and exceed monthly performance metrics for customer satisfaction and resolution rates
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements and contribute to team success
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in a dynamic setting
- Positive attitude with strong attention to detail
- Must be available for flexible scheduling including weekends