Job Description
Join our dynamic team at TechSolutions Inc. as we expand our San Antonio operations! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a rare opportunity to make an immediate impact in a fast-paced environment with competitive benefits and growth potential.
Why Join Us?
• Competitive salary + performance bonuses
• Comprehensive health/dental/vision insurance
• Flexible work schedule and remote options
• Professional development stipend
• Collaborative culture with innovative projects
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory, user accounts, and security protocols
- Document IT processes and maintain service desk documentation
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system performance and implement security patches
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills with network connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs for equipment installations
- Valid Texas driver's license (for occasional site visits)