Job Description
Join our dynamic team at TechSolutions Inc. as we urgently seek an IT Support Specialist to deliver exceptional technical assistance to our Dallas-based clients. This is a rare opportunity to make immediate impact in a fast-growing tech company with competitive compensation and career growth paths. We're looking for a proactive problem-solver who thrives in collaborative environments and is passionate about delivering outstanding customer experiences. Apply now to secure your position in one of Dallas's most sought-after tech roles!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and access permissions across company systems
- Document technical issues and solutions in IT service management software
- Collaborate with senior IT staff on infrastructure improvements
- Conduct regular system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- CompTIA A+ or Microsoft 365 Fundamentals certification required
- Strong knowledge of Windows OS, Active Directory, and networking fundamentals
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication and customer service skills
- Ability to work independently and prioritize multiple tasks
- Experience with ServiceNow or similar ITSM platforms preferred