Job Description
Join our dynamic team as a Customer Service Specialist in Philadelphia! We're hosting walk-in interviews for motivated individuals ready to deliver exceptional customer experiences. No appointment needed – just bring your resume and enthusiasm!
At Pennsylvania Job Connect, we foster a collaborative environment where your skills thrive. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a leading regional employer. Perfect for career changers and experienced professionals alike!
Our modern downtown office provides a supportive atmosphere with state-of-the-art facilities. We value work-life balance and offer flexible scheduling options to accommodate your needs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Utilize CRM systems to track interactions and outcomes
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset