Job Description
We are currently holding walk-in interviews for a talented Senior IT Support Specialist to join our high-growth team in Atlanta, Georgia. If you are looking for a full-time position that offers professional growth and a dynamic work environment, this is your opportunity.
At Apex Digital Solutions, we pride ourselves on delivering top-tier technical services to our clients. We are looking for a problem-solver who thrives in a fast-paced setting and is ready to make an immediate impact.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible working hours and remote work options.
- Career advancement opportunities within a global organization.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network infrastructure.
- Manage and maintain IT inventory, ensuring accurate asset tracking and lifecycle management.
- Configure and deploy workstations, mobile devices, and peripheral equipment.
- Monitor system performance and proactively address potential security vulnerabilities.
- Collaborate with cross-functional teams to implement new software solutions and improve workflow efficiency.
- Document all technical procedures, incidents, and resolutions in the ticketing system.
- Conduct regular training sessions for staff regarding IT best practices and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of professional experience in IT support or a similar role.
- Strong working knowledge of Microsoft Windows, Active Directory, and Office 365.
- Experience with remote desktop tools, VPNs, and cloud-based services (Azure/AWS).
- Excellent verbal and written communication skills for training and documentation.
- Ability to work independently and manage multiple priorities in a high-pressure environment.
- Certifications such as CompTIA A+, Network+, or MCSA are a plus.