Job Description
Join our dynamic team at Apex Solutions Group! We're hosting walk-in interviews this week for motivated Customer Service Representatives in Raleigh, NC. No appointments needed—just bring your resume and enthusiasm. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Hiring now for immediate start dates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Identify upsell opportunities for product/service enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Flexibility to work weekends/holidays as needed