Job Description
Are you looking for a rewarding career that fits your lifestyle?
Zenith Workforce Solutions is currently seeking highly motivated individuals to join our team as Weekend Customer Service Representatives. This is a fantastic opportunity to join a growing company in the heart of Los Angeles, CA. Whether you are a student, a parent, or simply looking for extra income, we offer a dynamic work environment with competitive pay and professional development opportunities.
Zenith Workforce Solutions is currently seeking highly motivated individuals to join our team as Weekend Customer Service Representatives. This is a fantastic opportunity to join a growing company in the heart of Los Angeles, CA. Whether you are a student, a parent, or simply looking for extra income, we offer a dynamic work environment with competitive pay and professional development opportunities.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers with product information, account details, and troubleshooting.
- Document all interactions accurately in the CRM system.
- Collaborate with team leads to improve service processes and customer experience.
- Handle escalations professionally and efficiently.
- Adhere to all company policies and quality standards during shifts.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency with basic computer applications (Microsoft Office, email).
- Ability to work in a fast-paced environment while maintaining a positive attitude.