Job Description
Are you looking for a rewarding career with a company that values your time and dedication? Apex Logistics Solutions is currently seeking a motivated Weekend Customer Service Representative to join our dynamic team in Houston, Texas.
We pride ourselves on delivering top-tier service to our clients, and we need individuals who are passionate about problem-solving and customer satisfaction. If you thrive in a fast-paced environment and want to work weekends while maintaining a high quality of life, this is the opportunity for you.
Why Choose Apex Logistics?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive benefits package
- Flexible work schedule designed for work-life balance
- Professional growth and development opportunities
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining a high satisfaction rate.
- Update customer records and database information accurately and in a timely manner.
- Collaborate with the support team to ensure seamless service delivery.
- Assist in the training of new staff members regarding weekend procedures.
- Process returns, exchanges, and service requests according to company policy.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is highly preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.