Job Description
Are you looking for weekend shift jobs in Wichita, KS? Apex Logistics Solutions is currently seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on exceptional service and are looking for individuals who are available to work weekends to help us maintain our high standards.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service. Whether you are answering inquiries, processing orders, or resolving issues, your contributions will directly impact our company's success.
Why Choose Us?
- Flexible Scheduling: Enjoy the work-life balance that comes with dedicated weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Growth Opportunities: We offer clear pathways for career advancement within the logistics and customer service sectors.
- Supportive Environment: Work in a collaborative and professional atmosphere in the heart of Wichita.
Don't miss this opportunity to advance your career in a stable and growing industry. Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism and speed.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Resolve customer complaints and escalations to ensure high satisfaction levels.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the logistics team to ensure timely delivery and service quality.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be available to work weekends (Saturday and Sunday).
- Proficiency with Microsoft Office Suite and computer navigation.