Job Description
Are you seeking a rewarding opportunity that fits perfectly around your weekend schedule? Prime Support Services is currently hiring enthusiastic individuals to join our team in Boston, Massachusetts. We pride ourselves on providing top-tier service to our clients, and we are looking for candidates who are reliable, communicative, and eager to contribute to a modern, fast-paced environment.
As a Weekend Customer Service Representative, you will play a crucial role in ensuring our clients receive the best possible support during peak hours. We offer a competitive benefits package and a culture that values work-life balance. If you are ready to advance your career in a dynamic city, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during weekend shifts.
- Resolve customer inquiries and complaints efficiently while maintaining a professional demeanor.
- Process returns, exchanges, and order modifications accurately.
- Assist in inventory management and stock organization to ensure product availability.
- Collaborate with the weekday operations team to maintain seamless service continuity.
- Uphold company policies and safety standards at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or retail experience is preferred.
- Strong verbal communication and active listening skills.
- Ability to work flexible weekend hours, including Saturdays and Sundays.
- Proficiency in using computers and CRM software (training provided).
- Must be a local resident of the Greater Boston area.